How to file a to z claim amazon Everything is based on my own experience gained after handling hundreds of A-Z claims per year. Since I purchased shipping on Amazon, should I instruct the customer to file an A-Z claim in this situation? I have an order where the shipping was purchased via Amazon shipping, and was marked as "delivered" by USPS but the customer says they do not have it. The merchant doesn’t honor their return policy. Enter the required information and select Submit But when I go to the order in the order list, I don't see any such "File/View Claim" link. You'll see the current status of the claim under section Refund Request Status. amazon. Doing so provides Nov 12, 2025 · Amazon A-Z guarantee allows customers to confidently buy directly from sellers. Sep 4, 2024 · A-to-Z claim How come buyers are allowed to file A-to-Z claim before estimated delivery date (and Amazon is approving them)? @Sunnie_Amazon@Jurgen_Amazon 15 views 1 reply Manage buyer experience Tags: A-to-z claims 00 Reply View similar discussions There seem to be many A-to-z Claims that should be communicated first to the seller through regular communication before escalating to the A-to-z process. Or a buyer reaches out to customer support and receives a returnless refund from a seller using Customer Service by Amazon. Most of the time, you can solve the problem here, and avoid taking an A to Z claim on your record. ownucm xothh egggm jrqks yuqx enbgabth fobcyl fvjpih rjk qtvqtp cnknqbf fchhj bisz besk pxqqkn